Shipping policy

Shipping Policy

Last Updated: October 12, 2026

Thank you for shopping with Palm Picks & Co. We work hard to process and deliver your order as quickly and reliably as possible. Please review our shipping information before placing your order.

Where We Ship

Palm Picks & Co. ships throughout the United States.

At this time, our standard shipping policy applies to orders delivered within the United States.

Shipping Rates

🎉 FREE SHIPPING ON ALL ORDERS!

We are happy to offer FREE standard shipping on every order within the United States!

No minimum purchase required.
No shipping fees.
No promo code needed.
Free standard shipping on all eligible products.

Whether you're purchasing one item or several, enjoy free standard shipping on your order!

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times do not include weekends or major holidays.

During holidays, sales, promotions, or periods of high order volume, processing may take longer.

Estimated Delivery Times

After your order has been processed and shipped, delivery times may vary depending on the product, fulfillment location, destination, and shipping carrier.

Most orders are typically delivered within approximately 5–15 business days after shipment.

Some products may arrive sooner, while certain products or destinations may require additional time.

Delivery dates and shipping estimates are not guaranteed.

Multiple Packages

Because we work with multiple fulfillment partners, products from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking numbers, and the packages may arrive on different days.

You will not be charged additional shipping because your order is shipped in multiple packages.

Tracking Information

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the shipping carrier's tracking system to update after receiving your tracking number. Tracking information may occasionally take several days to show movement.

Shipping Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, high shipping volumes, or other unforeseen circumstances.

Palm Picks & Co. cannot guarantee delivery dates when delays occur outside our reasonable control.

However, if you experience a significant problem with your delivery, please contact us and we will assist you in investigating the shipment.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error after placing your order, contact us immediately at palmpicksco@gmail.com.

We will attempt to update the address if the order has not entered processing or shipped, but address changes cannot be guaranteed.

If an incorrect or incomplete address was provided, additional shipping costs or delivery complications may occur. Please contact us so we can review the available options.

Lost or Undelivered Packages

If your package has not arrived within the expected delivery timeframe or tracking indicates a delivery problem, please contact us at palmpicksco@gmail.com.

We will review the available tracking information and, when appropriate, work with our fulfillment partner or shipping carrier to investigate the shipment.

Qualifying lost or undelivered orders may be eligible for a replacement or refund after the shipping status has been verified.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check around your property or mailbox, with other members of your household, with neighbors, at your building's front desk or reception area if applicable, and other secure locations where the carrier may have left the package.

You may also need to contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, contact us at palmpicksco@gmail.com and we will assist you with the next steps.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel your order, contact us immediately at palmpicksco@gmail.com.

We will attempt to accommodate your request, but we cannot guarantee changes or cancellations once processing has begun.

Orders that have already shipped cannot be canceled.

Returns

Do not return products to the address shown on the original shipping package.

Products may be shipped directly from different fulfillment facilities, and the shipping address shown on the package may not be an authorized return location.

All returns must be approved by Palm Picks & Co. before being mailed.

Please review our Return & Refund Policy or contact us at palmpicksco@gmail.com for return authorization and instructions.