Palm Picks & Co. – Return & Refund Policy

Last Updated: October 12, 2026

At Palm Picks & Co., we want you to love your purchases! We carefully select our products and strive to provide a positive shopping experience.

Because our products are fulfilled through different trusted suppliers, return eligibility may vary depending on the item purchased.

Return Eligibility

Eligible items may be returned if a return request is submitted within 7 calendar days of delivery.

To qualify for a return, items must:

• Be unused, unworn, and in their original condition.

• Have all original tags and packaging.

• Be free of stains, odors, damage, and signs of use.

• Meet the return requirements applicable to the product.

Not all products are eligible for returns. Please contact us before sending any merchandise back.

Final Sale & Non-Returnable Items

For hygiene, safety, and supplier restrictions, certain items may be considered final sale, including:

• Beauty and personal care products

• Jewelry and earrings

• Bodysuits and intimate apparel

• Swimwear

• Face masks

• Products specifically marked "Final Sale"

These items are generally not eligible for returns due to a change of mind. However, damaged, defective, or incorrect items may qualify for a refund or replacement.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Include:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging and shipping label, if available

We will review your request and work toward an appropriate resolution, which may include a replacement or refund.

The 48-hour reporting period helps us resolve issues promptly and does not limit any rights provided by applicable law.

Return Shipping

For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

If you receive a damaged, defective, or incorrect product, we will provide instructions for resolving the issue at no additional return shipping cost to you when the return is our responsibility.

Please do not send items back without receiving return authorization and instructions from Palm Picks & Co.

Refunds

Once your eligible return has been received and inspected, or your claim has been approved, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the credit.

Original shipping charges, if separately charged, are generally non-refundable for change-of-mind returns.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or style, please contact us to determine whether your original item qualifies for a return. You may then place a new order.

Order Cancellations

We begin processing orders as quickly as possible.

If you need to cancel an order, please contact us immediately. We will attempt to accommodate your request, but cancellations cannot be guaranteed once an order has entered processing or shipment.

If we cannot fulfill your order due to an unavailable product, we will offer a refund.

How to Request a Return

Please contact Palm Picks & Co. through our Contact Us page with your order number and reason for the request.

Our customer service team will review the information and provide instructions for any approved return.

Additional Information

Return eligibility may vary by product. Any applicable product-specific return restrictions will be communicated before purchase.

Nothing in this policy limits any consumer rights or remedies required by applicable law.

Thank you for shopping with Palm Picks & Co. We appreciate your support and look forward to helping you find your next favorite pick!